NEW PAYMENT MAILING ADDRESS!
P.O. Box 5715
Carol Stream, IL
60197-5715
 

How do I change my e-mail name or password?
What are my e-mail servers?
Where can I find the dial-up Internet access numbers?
Can I use AOL with WOW! Internet?
How often does the IP address need to be renewed?
How do I setup my e-mail?
How do I put my web page on my 10 megs of web space?
How do I find my IP Address?
When do I clear temporary Internet files in Internet Explorer?
How do I change my home page in Internet Explorer?
How do I initialize my web space?
How do I change my username and password?
What do I do if my WOW! Internet is not working?
Where do I get programs that I'll need for surfing the Internet?
Can I use my chat program or web-based e-mail services?
My connection is slow What do I do?
How do I access my e-mail account via the web (Webmail)?
My web site was initialized but it's still not working, what do I do?




I have a WOW! Cable support or billing question. Where can I find an answer?
How do I order Pay-Per-View?
What do I do if my WOW! Cable is not working?
I have a question regarding my remote control or digital cable box.
How do I pay my bill?

Support via Newsgroup Access
WideOpenWest provides two Newsgroups for announcements and customer support.
wow.announcements
Designed for Official WideOpenWest customer announcements.

wow.support
Designed for customers to exchange information, tips and support on WideOpenWest services.

WideOpenWest customers are free to exchange advice with one another, but please exercise discretion when receiving technical information from other Newsgroup participants who are not WideOpenWest support technicians. WideOpenWest assumes no liability for information exchanged among users of these two newsgroups. You assume all risk and liability for participation in these areas.

Email Support
general questions Are WOW Services are available at my home?
sign me up Sign me up for WOW Services!
WOW! Internet questions I have a question about WOW! Internet service.
WOW! Cable questions I have a question about WOW! Cable service.
request a cable channel I would like to request a cable channel.
billing questions I have a question about my bill.
report wow! internet abuse I wish to report on abuse of WOW! Internet services.
general questions General questions

WOW Customer Care Center Support
Our friendly and highly trained Broadband Consultants are available 24 hours a day, 7 days a week to answer your questions. If you wish to contact us, please call Toll Free 1-866-4WOW-NOW (1-866-496-9669) We appreciate your comments and look forward to serving you!  


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