Choose your remote for reprogramming instructions
Type 1: Analog	Type 2: Analog	Type 3: Digital
The documents available above are in the Adobe® PDF format. PDF formatted documents must be read with the Adobe® Acrobat® Reader. You may download this reader at no charge by clicking the Adobe Acrobat logo.

Digital Cable Troubleshooting

Please walk through the troubleshooting solutions below if you do not have a picture, have a distorted picture, have no sound, or your Digital Cable Receiver does not respond.

No picture:

1 Turn the tv on.
2 Tune the tv to channel 3 (or channel 4 in Cleveland) or Video 1, Line 1 if you used an rca cord.
3 Check to see if your tv, vcr and Digital Cable Receiver are plugged into an electrical outlet that is controlled by a wall switch. If it is, make sure the switch is turned on.
4 Verify that all cable cords are properly connected. You may want to walk through your connection diagram again.
5 If you are using an rca cord, make sure the vcr is on
(set to video 1 or Line 1).

Distorted picture:

1 Tune the tv to channel 3 (or channel 4 in Cleveland) or Video 1, Line 1 if you used an rca cord.
2 Verify that all cable cords are properly connected. You may want to walk through your connection diagram again.

No sound:

1 Check to make sure the volume is turned up.
2 Review all suggestions from no picture.
3 Press the tv button then the mute button. Verify the mute button is not activated.

1 Check to see if your tv, vcr and Digital Receiver are plugged into an electrical outlet that is controlled by a wall switch. If it is, make sure the switch is turned on.
2 Verify that all cable cords are properly connected.
3 Press the power button on the Digital Cable Receiver.

If you were unsuccessful in your attempts to program the Digital Remote to work (meaning the device did not automatically turn off ), please follow the steps below.

1 Turn on the device in question.
2 Point the Digital Remote directly at the device you are programming. Using the Digital Remote, press the device button (tv, vcr or aux button) and the select button simultaneously and hold for 3 seconds.
The device led button on the Digital Remote will turn on to indicate that it is ready for programming.
3 Press the ch+ one channel at a time until the device automatically shuts off.
4 Immediately, store your code by pressing the device button (tv, vcr or aux) a final time.

The led button will blink twice to confirm the code has been stored.

VCR Quick-Record Troubleshooting

VCR did not turn on:

1 Make sure the vcr Commander is properly pointed to the vcr sensor. Use your vcr Owner™s Manual to locate the vcr sensor.
2 If there are additional brand codes, press the blue square button and repeat step 6, number 2 through 14, on pages 12-13.
3 If there are no additional brand codes, go to Quick-Record Code Troubleshooting.

VCR did not record:

1 Press yellow triangle button and if there are additional code choices for your brand of vcr, enter the next code from the list and press the select button. Repeat the maintenance test.
2 If there are no additional brand codes, go to Quick-Record Code Troubleshooting.

If none of the codes turned on the power to your vcr, follow the steps below:

1 Enter the code 0-0-0-0.
2 Press select.
note: The vcr code library will be scanning, so this step may take several minutes.
3 Wait until this process is complete.
4 Slowly and repeatedly press the select button and wait for the vcr to turn on.
5 Manually hold the vcr Commander so the light bulb is pointed directly at the vcr sensor and enter the code from Step #1 and press select.
6 Your vcr should automatically turn on (off if you turn your tv on through your vcr). Press the yellow triangle button to complete the setup.

If your vcr did not turn on, please do the following:
-If you have additional codes, point the vcr Commander bulb directly toward the vcr sensor and press select and enter the next code.
-Reposition your vcr Commander so that the bulb is pointed directly at the vcr sensor. Press select and re-enter code.

7 Complete the following test to confirm that the vcr Quick-Record feature is activated.
- Insert a blank tape into the vcr.
- Turn the vcr off.
- Press the cbl button and then the select button on the remote control to begin recording.
- Wait for the recording process to begin.
- Press select.

When your vcr begins recording, the vcr Quick-Record feature is activated.

8 Now you can secure your vcr Commander device to your vcr. Peel back the adhesive strip on the vcr Commander and secure it to your vcr.
9 The vcr Commander device in now in place.

Basic Cable Receiver Re-Connection Troubleshooting

Please walk through the troubleshooting solutions below if you do not have a picture, have a distorted picture, have no sound, or your Basic Cable Receiver does not respond.

No picture:

1 Make sure the tv is on.
2 Make sure your Basic Cable Receiver is on.
3 Tune the tv to channel 3 (channel 4 in Cleveland).
4 Check to see if your tv, vcr, and Basic Cable Receiver are plugged into an electrical outlet that is controlled by a wall switch. If it is, make sure the switch is turned on.
5 Verify that all cables are properly connected. You may want to walk through your connection steps again.

Distorted picture:

1 Tune the tv to channel 3 (channel 4 in Cleveland).
2 Verify that all cables are properly connected. You may want to walk through your connection steps again.

No sound:

1 Press the volume up button.
2 Review all suggestions from no picture.

Basic Remote Troubleshooting

If you were unsuccessful in attempting to program the remote to work with any device (the device did not automatically turn off ), please follow the steps below.

1 Make sure to try all the 3-digit codes listed for your device.
2 If your device still does not respond. Perform the following:
- Turn on your device.
- Press mode button until the light for the device you are programming is lit. Hold down the select and menu buttons together until the device light stays on. Release select and menu.
- Press the ch+ button until the device turns off.
- Press the power button on the Basic Remote. If the device turns on, press select to lock in the code.
- If the device does not turn on, press ch slowly until it turns on and press select to lock in the device code.

If your Basic Remote is not responding, please check the following:

1 Make sure you have a clear path to the device you are trying to control.
2 Check to see that the Basic Remote is in the right device mode. Press the mode button until the correct device is lit.
3 Make sure the batteries are working properly. Press any button. If the mode light flashes, replace the batteries.

 Basic VCR Quick-Record Troubleshooting

If your vcr does not automatically turn on, follow the steps below:

1 If there are additional codes for your vcr, highlight option 1 (try a new code) and enter each of the remaining codes until your vcr turns on.
2 If the new codes for your vcr do not work:
- Enter 0-0-0.
- Press select.
- Press select again, slowly and repeatedly until the vcr turns on.

Review the solutions below if you do not have a picture, have a distorted picture, have no sound, or your Basic Cable Receiver does not respond.

No Picture:

1 Make sure the tv is on.
2 Make sure your Basic Cable Receiver is on.
3 Tune the tv to channel 3 (channel 4 in Cleveland).
4 Check to see if your tv, vcr or Basic Cable Receiver is plugged into an electrical outlet that is controlled by a wall switch. If it is, make sure the switch is turned on.
5 Review connection steps to verify that all cables are properly connected.
6 If you turn on your tv through your vcr, make sure the vcr is on.

Distorted Picture:

1 Tune the tv to channel 3 (channel 4 in Cleveland).
2 Review connection steps to verify that all cables are properly connected.

No Sound:

1 Press the volume up button.
2 Review all suggestions from no picture.

Basic Remote Troubleshooting

If you were unsuccessful in your attempts to program the remote to work with a device (the device did not automatically turn off ), follow the steps below.

1 Make sure to try all the 3-digit codes listed for your device.
2 If your device still does not respond. Perform the following:
- Turn on your device.
- Press the mode button until the light for the device you are programming is lit. Simultaneously press and hold the sel and menu buttons until the device light stays on.
- Slowly and continuously press the ch+ button until the device turns off.
- Press the power button on the Basic Remote. If the device turns on, press sel button to lock in the code.
- If the device does not turn on, press ch slowly until it turns on and press sel button to lock in the device code.

If your Basic Remote is not responding, please check the following:

1 Make sure you have a clear path to the device you are trying to control.
2 Check to see that the Basic Remote is in the right device mode. Press the mode button until the correct device is lit.
3 Make sure the batteries are working properly. Press any button. If the mode light flashes, replace the batteries.

Basic VCR Quick-Record Troubleshooting

If your vcr does not automatically turn on, follow the steps below:

1 If there are additional codes for your vcr, highlight option 1 (try a new code) and enter each of the remaining codes until your vcr turns on.
2 If the new codes for your vcr do not work:
- Enter 0-0-0.
- Press sel button.
- Press sel button again, slowly and repeatedly until the vcr turns on.

3 Verify that the light bulb of the vcr Commander is aimed directly at the vcr sensor.

If you are still experiencing problems, please contact WideOpenWest Toll Free at 1.866.4WOW.NOW (1.866.496.9669).